This statement applies to the Simple Nominees T/A Simple Benchtops (ABN : 20174089726) website that is owned by Simple Benchtops.
The purpose of the website is to give customers the tools required to provide them with an estimate for stone benchtops from a time and place that is convenient to them.
Collection of Information
It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website. You have rights in relation to this information and this document sets out these rights.
If it’s reasonable and practical to do so, we collect personal information directly from you. We may do this through application forms, over the telephone, the internet, or in person when you meet with our stonemason and/or installers on site.
What we collect
The Owner collects your name, address, contact details and various other items of information relating to purchases from Simple Benchtops.
What we use it for
Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing Simple Benchtops and its services to you.
What we do not use it for
The Owner will not sell your personal information to other parties for their use, in their, or others, promotional activities except where We may need to provide your personal information such as :
- where we are (in limited circumstances) allowed or required to by law or where we have a public duty to do so. For example, a Court, a regulator (such as the Australian Securities and Investments Commission [ASIC] or the Australian Taxation Office [ATO]) or the police can compel us to disclose personal information to them
- where you have expressly consented to your personal information being supplied to others. Usually we ask you to consent in writing (such as in our privacy consents). In special circumstances, you can consent by speaking to us.
Or it can be reasonably inferred from the circumstances that you consent to your personal information being disclosed to them (implied consent). For example, your consent will be implied for us to use and disclose your information to inform you of products and services that we believe may interest you. However, your implied consent for us to do this can be withdrawn at any time by telling us.
Storage of Information
Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.
We will use up-to-date techniques and processes to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.
-The only people who are allowed to handle or have access to your personal information are those employees of the Simple Benchtop and those who perform services
for us who need your personal information to do their jobs.
- Paper documents are protected from unauthorised access or use through the various security systems that we have over our physical premises. We also maintain
up-to-date computer and network security systems with appropriate firewalls, encryption technology and passwords to protect electronic copies of personal information.
When you meet with us to discuss your finances and we ask for personal information from you, we will make every effort to minimise the opportunities for other people to overhear the conversation.
You have a right to know what information we have
You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.
If we no longer require your personal information, we will take reasonable steps to destroy it in a secure manner or remove identifying features from it. This is subject to any legal obligations we have to keep information for a certain period of time.
Please talk to us first
We aim to resolve your complaints at your first point of contact with us.
You can contact us Monday – Friday 9-5 by:
Telephone: 1300 88 68 58
Fax: 1300 88 68 10
Mail: PO Box 1057 Waverley Gardens VIC 3170
We understand that when accessing our website or interacting with us online, the privacy and confidentiality of personal information is important to our customers. That's why we are committed to safeguarding the personal and financial details you provide us.
Information we collect
Each time someone visits our site, our web server collects the following information:
- The number of users who visit
- The date and time of visits
- The number of pages viewed
- How users navigate through the site.
The data is captured so that we can accurately evaluate the quality of our content and make improvements for you. We may at times use technology to capture data about you to help us to better understand you and your needs.
How we capture information
We may use your email address to advise you of any upgrades or promotions.
When we capture your personal information it is passed through our secure server using encryption technology, which scrambles the information to ensure it is protected over the Internet.
Stored information about you is further protected from unauthorised access through the use of multiple firewalls*, secure passwords and sign in processes.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Simple Benchtops your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org.